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Return Policy

Return & Refund Policy

Thanks for shopping at Staywell Home Care Medical Supplies.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

In-store returns only:

You have 5 store business days (Monday to Saturday) to return an item.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the original receipt or proof of purchase.

Please note there are no returns or refunds on sterile items such as wound care dressings and supplies, IV items etc. after they have left the store even if in original unopened packaging.

Website orders only:

You have 5 store business days to notify us of your intent to return an item from the date you received it. Item(s) must be received to our store within 14 days after you have notified us of the return. You are responsible for all shipping costs to return the item(s) to us. Restocking fee may apply.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the original receipt or proof of purchase.

Please note there are no returns or refunds on sterile items such as wound care dressings and supplies etc. after they have left the store even if in original unopened packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 7 days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at 403 874-8787 or email at service@staywellmedicalsupplies.com.