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Return Policy

Return Policy during Covid-19

During Covid-19 we are unable to accept any returns at this time.

As the situation with COVID-19 continues to evolve day-to-day, our top priority during this time is to ensure the health and safety of our employees, clients, and community. 

At Staywell Home Care Medical Supplies, taking care of each other is important to us. We have therefore taken new measures to ensure that you have peace of mind when doing your shopping and receiving your orders.

Update: 11.12.20

In light of the increasing concern for public safety due to the Covid-19 pandemic, we will be limiting our operations to 15% occupancy in store.⁠

⁠We will be OPEN for shopping and will also offer curb-side pick up, online orders and delivery.

⁠We encourage our patrons to take advantage of the services we are providing during this time, such as:⁠

- Free curb-side pick-up⁠ 

- Free local delivery on all orders over $25.00⁠

If you have any questions or requests at all, please call us at 403-874-8787⁠

Return & Refund Policy (Pre and Post Covid-19)

Thanks for shopping at Staywell Home Care Medical Supplies.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

In-store returns only:

You have 5 store business days (Monday to Saturday) to return an item.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the original receipt or proof of purchase.

Please note there are no returns or refunds on sterile items such as wound care dressings and supplies, IV items etc. after they have left the store even if in original unopened packaging.

Website orders only:

You have 5 store business days to notify us of your intent to return an item from the date you received it. Item(s) must be received to our store within 14 days after you have notified us of the return. You are responsible for all shipping costs to return the item(s) to us. Restocking fee may apply.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the original receipt or proof of purchase.

Please note there are no returns or refunds on sterile items such as wound care dressings and supplies etc. after they have left the store even if in original unopened packaging.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 7 days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Contact Us

If you have any questions on how to return your item to us, contact us at 403 874-8787 or email at service@staywellmedicalsupplies.com.