Return policy
Due to the nature of the products we sell, we do not accept any returns or exchange of items purchased online.
For the items purchased from store, you can return the items for store credit within 7 days if the items is new, unopened items which were not special orders from us. Please note customers are responsible for return shipping charges.
To maintain hygienic standards in accordance with Alberta Health and Health Canada infection and disease prevention initiatives ALL medical, surgical, and rehabilitation equipment and soft supports are non-returnable.
Other items that we do not accepts returns include (but are not limited to):
- Personal Protection Equipment (Masks, Sanitizers, Gowns, Gloves)
- Lift Chairs, Scooters or Power Chairs
- Bedding Accessories
- Breast Pumps
- Compression Stockings
- Ostomy Products
- Support & Braces
- Bathroom Equipment
- Pressure Prevention items
- Nursing Clothes
- Clearance Items
- Any items marked as non-returnable on the product page
- Special order items
We cannot accept returns on merchandise that was opened or used within 7 days of purchase.
Items returned to us without notification will not be eligible for a refund or exchange.
we reserve the right to accept or decline the return of any products / merchandise.
In case of any assistance, please contact us at: info@staywellmedicalsupplies.ca